The Dental Receptionist in a dental team is a very important person, as he or she makes the first impression on the dentist’s patients. It is crucial, for this reason, that the dentist employ a person who is courteous and friendly in the dental team. The Dental Receptionist is the dentist’s link to his or her patients. If a patient is uncomfortable or feels that a receptionist is not helpful, the dentist stands the risk of the patient going to another office.
The reception is, in a sense, the “hub” of the office. It is the responsibility of dental receptionist to maintain the flow of the office. A good receptionist possesses excellent communication skills and is able to talk easily with the patients. Organization is another invaluable skill of the receptionist. It is his or her duty, for example, to schedule patients’ visits in a manner that is convenient for both patients and the doctor.
Finally, the receptionist must be able to maintain records on each patient with regard to billing and insurance information. A typical day for a dental receptionist in a dental team includes the performance of a multitude of various tasks. He or she must be prepared to greet each patient who enters the office. If a patient is new, it is the responsibility of the dental receptionist to collect information such as a health history, personal information, and insurance/billing information.
As each patient concludes a visit with the dentist, the dental receptionist schedules follow-up visits and completes all billing inquiries. It is easy to understand why the receptionist can be considered as one of the main driving force of the dental team because it is his or her responsibility to keep the office running smoothly. The position of dental receptionist does not require any formal training or education, although such training and education are helpful.
It does, however, necessitate a need for excellent communication and organizational skills. The dental receptionist needs to be people-oriented because he or she is the first impression the patient receives of the dentist. A good receptionist can easily be one of a dentist’s greatest assets in the office and the dental team. Some receptionists perform duties that include the receipt of money and the banking of the dental office.
Dental receptionist duties
Reception is an opportunity to establish a positive relationship with patients. Dental receptionist, who is enthusiastic about his or her work will help make the dental office a more relaxed setting and more enjoyable for patients and other employees. The receptionist in the dental team must be flexible enough to accommodate the unexpected. Any number of events might change the pace of the day, so carefully scheduled. A seemingly routine appointment might turn out to be a complicated and time-consuming procedure.
An emergency may arise that must be scheduled in immediately. Throughout the sometimes chaotic changes in the appointment schedule, one must remain calm and cheerful to greet patients and soothe those in distress. In short, the receptionist in a dental team is responsible for creating and maintaining a good social, physical, and professional atmosphere in the dental office. There are four key words that describe the ideal performance of a dental receptionist. They are promptly, pleasantly, properly, and politely.
It is very important on the part of dental receptionist to have pleasing telephone and personal communication skills to create a favorable impression for the dental team. It is the duty of the receptionist to greet and welcome the patient to the dental office on his or her visit.
The very first thing to do when a patient arrives is to acknowledge him or her. Patients appreciate a personal touch, which can make them feel more important as individuals.
It is of significant importance that all the dental team wear the clothes that are clean, neat, and in good condition, with professional taste. Although the dental receptionist and other business assistants normally do not wear uniforms, the dental assistant and hygienist usually do wear a light-colored smock over white uniform pants and white shoes. When the dental receptionist is also the dental assistant, he or she normally wears a uniform. The care one takes in presenting a clean, neat, efficient appearance will go a long way with clients who already feel nervous about their dental appointment.